Come see why our customers love us!
Mark and I truly appreciate everything that you did for us at the dealership! As you know, I'm a Chevy girl. However, after the amazing experience we had working with you, I may be driving Honda's for the rest of my life!
From our first interaction as we stepped foot onto the lot until the time we "drove away" in Mark's first new car purchase of his life, you were wonderful! You didn't hound us when we looked, you were quick to bring us the keys when we found the car we wanted to test drive, and you went out of your way to get us a lower loan rate and lesser down payment than we were expecting to pay out! What a blessing you were to us, sir!
We want you to know that you have certainly won our business and we look forward to purchasing more cars from you in the future! I am most definitely spreading the word that if anyone is in the hunt for a Honda, Auburn Honda is the place to go for customer service! (I will also slip them your name because you rocked!)
One last thing - I told you that I was going to name our car after you. The entire explanation as to how we got to his name is as follows:
We were given a pretty good discount on an extra warranty for Mark wearing one of his University of Michigan shirts. We think that's so awesome that someone loves their team/our team so much as to reward their customers like that! (It also makes me smile because Michigan is my home and forever will be!)
Next, we heard that his name was Cappo, so we wanted to add that to the name as well, in recognition of how awesome we believe this man is!
Lastly, we really think you are an outstanding man and I wanted to keep you, Hector, in his name as well. All this being said, we came up with the name:MI-Cappotor(Pronounced My-Cappo-tor)We will be calling him "Capp" for short!
If you could pass this along to your boss, it would be greatly appreciated as well!
When we drive home to Michigan for a visit in July/August, we would like to stop in and see him in Ann Arbor if he has time! Thank you so much for everything, Hector! Have a great day and blessings on your head!
Sincerely and respectfully,
Camie Jo Decker-Laske & Mark Laske